Payment Policy

All orders must be PAID IN FULL PRIOR TO SHIPMENT. No exceptions. We are happy to help you comply with the process of generating purchase orders at your institution, but we do not accept them as a valid contract to release the products for shipping. We must be specified in your vendor accounting system for "prepayment" terms. Some business offices are evasive in complying with this standard practice, sometimes due to miscommunication between the coaching staff and the business office personnel, but we cannot be caught in the middle. All oarmakers have a payment first policy, and we support that united front. Payment must be received before the order will ship.

Our preferred method for payment is check, as PayPal transaction fees are undesirable for the consumer.

If your institution or organization requires a tax ID number to issue a check, please request this information by email or phone. If your institution or business office has a "preferred vendor" status, we will be happy to fill out an application to better empower you in your dealings with them in the future. We enjoy this status at many top collegiate and scholastic institutions, and it results in payment being made in as little as six days.

PayPal transactions with a credit card, debit card, or bank account
There is a 3.5% PayPal service charge for using their service to transfer funds from your bank account, credit card or debit card that is not reflected in your invoice price unless you see a specific line item and fee for "PayPal transaction". This fee is the amount you are paying to PayPal in order for them to deliver the full original invoice amount to us. This fee is not negotiable. If you want to use PayPal, you pay the fee. Do not initiate payment through PayPal unless you receive an adjusted invoice from us indicating this is your chosen method and itemizing the fee, and only do so directly through the secure link we send you.

Please do NOT send account or credit card numbers in e-mail. Please specify in your e-mail that you would like to pay through PayPal. An invoice by e-mail will be sent to you with a secure link to PayPal. Do not complete a PayPal transaction unless you have been sent a secure link.